POSITION SUMMARY The Operation Coordinator in Bogota Colombia manages essential part of international transportation (air, ocean or land) by managing the data integrity, accurate and timely information update, issuing documentation, working with service providers for coordination of transportation or resolving an issues (such as but not limited to transportation provider such as LTL, FTL and Drayage, Customs Broker, Port Operation, CFS, Airline and Ocean Carriers).

The Operation

Coordinator is responsible for handling documentation, data entry, track shipments, resolve delays, and ensure compliance with regulatory requirements.

Key skills include, but are not limited to, strong communication, proficiency in CargoWise and proactive problem-solving skills.

ESSENTIAL JOB DUTIES

- Data & Documentation Management: Creation of files, handling of documentations, tracking of shipments and its timely update to system, issuing documentation such as not not limited to Arrival Notice, Dispatch Order, etc as per noted below.
- Document Verification & Coordination:

o Verify accuracy of Importer Security Filing (ISF) and coordinate with Customs Broker or Customs Brokerage Dept for filing of such in timely manner accordance with regulations o Verify accuracy of Bills of Lading and store in operating system (whereas discovery of discrepancy must be escalated to supervisors) o Manage documentation requirement, such as client’s commercial invoice and/or packing list, if client is our Customs related service account o Verify accuracy of financial information, such as Overseas Settlement Debit/Credit note, Profit Share, and its data entry o Verify accuracy of Arrival Notice and store in operating system (whereas discovery of discrepancy must be escalated to supervisors)

o Issue of Arrival Notice and

- Send Arrival Notice to client if it is outlined in individual client SOP
- Send Arrival notice to service provider (such as Customs Broker or Customs Brokerage Dept)



if it is outlined in individual client SOP o Issue of Dispatch Order and
- Send Dispatch order to service provider if it is outlined in individual client SOP o Track & Trace each shipment per requirements set forth in Operational Flowchart, and update system timely.

o Follow up with clients/service providers (as if outlined in individual client’s SOP) for most up-to-date information, problem resolution, etc.

o Communication: Prompt and timely communication among team members, external service providers, and/or clients (if it is outlined in individual client’s SOP)

QUALIFICATIONS/CONDITIONS

EDUCATIONAL: Bachelor’s degree (Business, Logistics and Supply Chain, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement Completion of any industry related course is an asset

KNOWLEDGE, SKILLS AND ABILITIES: Freight forwarding background, especially trade with USA CargoWise Microsoft Office

WORK EXPERIENCE: Minimum 1-2 years of Freight Forwarding, experience dealing with US-based companies or clients

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully carry out the essential job functions of this position.

· Frequently required to stand, and walk

· Regularly required to sit for extended periods

· Extensively uses arms to reach, hands and fingers for computer and phone use

· Speaking clearly and listening for heavy phone contact

· Requires close-up and computer screen distance vision ability

VISION: Ability to see objects clearly

HEARING: Ability to listen and understand through spoken words

SPEECH: Ability to speak clearly so others can understand

LANGUAGE: English & Spanish

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.

📌 Operation Coordinator (Bogotá)
🏢 Ricoh Logistics
📍 Bogotá