Location: CO - Denver, 8000 E Iliff Ave ; IL - Naperville, 1415 W Diehl Rd Ste 5 ; TX - Plano, 7900 Windrose Avenue 8th Floor
Onsite Requirement: 4 days per week
Must live within 50 miles of the office or self-relocate
No relocation assistance available
Candidates must be authorized to work in the U.S. without current or future employer sponsorship
Comcast will not provide employment visa sponsorship or immigration-related support for this position
Responsibilities:
- Provide advanced support and troubleshooting for SD-WAN environments serving mid-market business customers.
- Diagnose and resolve service-impacting incidents related to SD-WAN overlays, underlay circuits, routing, and connectivity.
- Perform service assurance activities, including customer change requests and network modifications.
- Troubleshoot WAN and LAN network issues across customer environments.
- Serve as a technical escalation resource for complex networking issues.
- Work closely with cross-functional teams to coordinate hardware replacements and network restoration efforts.
- Monitor network performance and proactively identify service degradation or potential outages.
- Document troubleshooting activities, resolutions, and network configurations.
- Collaborate with vendors and internal support teams to resolve equipment and circuit-related issues.
- Participate in after-hours, weekend, holiday, and on-call support as required.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Required Qualifications
- Bachelor's degree and/or equivalent combination of education and experience.
- Strong experience supporting and troubleshooting SD-WAN solutions.
- Hands-on experience with Versa SD-WAN platforms and associated technologies.
- Strong knowledge of WAN, LAN, rou