Customer Care Representative

We are Lennar

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes
and providing exceptional customer service, giving back to the communities in which we work and live in,
and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has
been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the
United States.

A Career that Empowers You to Build Your Future

The Customer Care Representative is a key member of the Lennar Customer Care Team, providing
warranty and service support to Homeowners through digital channels. The role is dedicated to
enhancing Customer Satisfaction by responding to Homeowner service requests quickly and
professionally using remote assessment, digital communication, and virtual technology. Clear and
proactive communication with Homeowners, field teams, and Trade Partners is essential for timely and




effective issue resolution.

Your Responsibilities on the Team
- Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
- Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
- Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
- Document and maintain all findings, including pertinent documents, photos, and correspondence
using provided technology to ensure thorough case documentation.
- Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues
remotely, and coordinate with Trade Partners for further action.
- Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly,
and proactive support.
- Deliver comprehensive supp

📌 Customer Care Representative (Colombia)
🏢 Lennar
📍 Colombia