We're hiring: Cloud Engineer — Bogotá, Colombia
At DFX5 we build cloud-native contact center products on AWS — SIP/PSTN and WhatsApp voice gateways, and social media channels wired directly into Amazon Connect. Our customers run mission-critical customer experience operations on top of what we build, and they talk to us directly.
We're looking for a Cloud Engineer (3–6 years) who is as comfortable in a customer call as in a CloudWatch dashboard — someone who can support complex architectures in production and explain them with confidence to the people who depend on them.
We're hiring a Cloud Engineer to help us run and support these platforms in production. This is a hands‑on engineering role with a strong customer‑facing component: you'll be the technical person our customers speak with when they're integrating, when something is degraded, and when they want to know why. We're looking for someone who can hold that conversation with confidence — and then go fix the problem.
What you'll do
- Support,
operate and troubleshoot multi‑tenant AWS architectures running live customer workloads
- Own incidents end to end: detect, diagnose, resolve, and write the postmortem
- Work directly with customers — onboarding, integration support, escalations and technical reviews
- Improve reliability, observability and automation (IaC, CI/CD, runbooks)
- Partner with engineering to turn recurring customer pain into product fixes
What we're looking for
- 3–6 years in cloud engineering, SRE, cloud support or DevOps roles
- Strong AWS: Lambda, API Gateway, DynamoDB, EC2/VPC, IAM, CloudWatch, Step Functions
- Infrastructure as Code (Terraform / CDK / CloudFormation) and scripting (Python, Bash, Node.js)
- Networking and troubleshooting fundamentals — DNS, TLS, routing, latency, packet loss
- Customer-facing confidence: clear, calm communication under pressure, in English and Spanish
- Nice to have: Amazon Connect, SIP/VoIP or real‑time communications, AWS certifications
Based in Bogot
📌 Cloud Engineer (Bogotá)
🏢 DFX5
📍 Bogotá