DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.
Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.
Team Overview
The Challenge Ahead
As a Coordinator, you will manage the strategic direction and daily workflows of DiDi's Driver Center hubs across the MAC region. This operational scope covers roughly seven sites spanning three nations, championing various business verticals. Primary duties consist of the following:
- Formulate and monitor critical performance metrics (KPIs)
alongside implementing iterative workflow refinements to deliver an exceptional journey for our users.
- Identify core operational risks and key expansion paths to advance DiDi's geographical reach and service capabilities area-wide.
- Budget Control
- Develop and sustain productive partnerships with internal departments, external providers, and BPO agencies.
- Partner across organizational networks with business divisions and CX units to secure first-rate consumer support while satisfying service level commitments.
- Maintain flexibility for regional and integral travel assignments based on shifting business demands.
Role Responsibilities
The Coordinator position requires robust operations management skills, spanning resource allocation and people leadership, along with a strong focus on compliance, risk management, and business continuity.
In this role, you will manage both the daily and strategic operations of DiDi’s Driver Center network across the MAC region. You will
📌 Driver Center Operations Lead (Colombia)
🏢 Didi Global
📍 Colombia
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.