We are looking for a sharp, problem-solver and proactive coordinator to join our team as Key Account Manager. This role is ideal for someone motivated by taking ownership, energized by fast-paced logistics, and capable of managing entire operational workflows with minimal oversight.
What you'll do:
- Coordinate full service requests end-to-end, from the initial client call to final invoicing.
- Maintain clean, organized records and client data in our CRM system.
- Follow up on open quotes and requests to ensure quick turnaround and closed deals.
- Find, schedule, and manage local technicians or service vendors under tight deadlines.
- Handle live customer calls with empathy, resolving complex issues with good judgment under pressure.
- Ensure billing details are accurate upfront so invoices are processed smoothly.
Who you are:
- Autonomous and decisive. You take initiative and solve problems without waiting to be walked through every step.
- Resilient and adaptable.
You thrive in fast-paced environments and learn new processes quickly.
- Articulate and empathetic. You communicate clearly with clients, vendors, and internal teams.
- A natural organizer. You pay attention to details and keep operations moving efficiently.
What we are looking for:
- Experience in operations, logistics, customer success, or project coordination (industry adaptable).
- Ability to coordinate technicians, vendors, or external teams under time pressure.
- Comfort using CRM systems or database platforms.
- Strong organizational skills and basic commercial sense (quotes, billing, follow-ups).
- Advanced English level C1 is mandatory for daily business communication.
- Currently living in Bogotá, Colombia (On-site presence required).