Incident Management Agent (Application Support & Operations)
- $18/HR USD
- Must be ready to start between September 07th to September 14th
- 100% remote
- Contractor hiring
- Tailor your resume to match the JD posted, since we'll compare your resume to the JD posted below.
Mandatory skill
- Excellent English skills – both verbal and written
- Outstanding communication, presentation, and analytical skills
- Proven expertise for handling integral stakeholders and dealing with escalated situations
- Experience of presentation in large forums
- Excellent problem-solving skills and ability to quickly diagnose and resolve application, process, and data issues
- Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders
- Used any incident management tool like Service Now for providing support
- Extensive experience in providing business application support for enterprise processes like supply chain, order management, Logistics, Partner, EDI support etc
- Proven experience in Oracle forms and PL SQL
- Proven experience in Oracle ERP
Or Pega support
We are looking for people that can support in incident management with working knowledge of Pega debugging tools - Tracer, Clipboard, Live UI and be able to read Pega log and derive inferences etc ideally with pega certification but not mandatory if they have demonstrated experiences in this area clearly called out in their CV. It is different from pega development or creating workflows for incident or case management.