English/Spanish Legal Client Engagement Specialist

Labor Law PC | Intake Department | Remote

About Labor Law PC

Labor Law PC is a California plaintiff-side employment law firm representing employees against workplace discrimination, harassment, wrongful termination, and wage and hour violations. We are a fully remote, distributed team, and we operate as a boutique firm by design: clear communication, real connection with the people we represent, and a team that treats clients as people, not case numbers.

Position Summary

Labor Law PC is hiring a full-time, remote, professionally bilingual (Spanish and English) Client Engagement Specialist. This is a people-first role: the Client Engagement Specialist is the first point of contact for potential clients, many of whom are reaching out during a difficult moment at work, and needs the judgment and warmth to meet each caller where they are, not just follow a checklist. The work this person does directly shapes which leads move forward to our Intake Analysts and, ultimately, to our attorneys.

What You Will Do

● Respond promptly to online and phone inquiries from potential clients

● Conduct the intake conversation using a structured guide, more a compass than a script, completing the client intake form live while adapting to each caller's situation and asking follow-up questions as needed

● Perform first-level screening to confirm basic eligibility, California jurisdiction and a genuine employment-law issue.

● Efficiently schedule initial consultations for qualified leads

● Use automated systems (email, text, and calls) to manage follow-up and keep prospective clients engaged

● Accurately input and manage client data in the CRM (GoHighLevel), tagging cases for priority and progress tracking

● Set clear expectations with clients about the intake process, the firm's contingency-fee basis, and document requirements

● Guide callers through sensitive, often emotional situations with patience and professionalism





● Maintain strict confidentiality of client information and case details at all times

● Communicate professionally in both English and Spanish, in writing and by phone

What We Are Looking For

● Bilingual in English and Spanish, professional written and spoken, required

● 2+ years of experience in an intake team or call center role, including handling the emotional needs of clients

● A genuine people person: high empathy, strong active listening, and the judgment to guide a conversation off-script when a caller needs it

● Excellent follow-up and detail-oriented

● Comfortable working from a guide rather than a rigid procedure, asking the right follow-up questions in the moment rather than reading off a fixed list

● Comfortable explaining contingency-fee arrangements and document requirements clearly to prospective clients

● Comfortable handling highly confidential, sensitive personal and employment information with discretion

● Organized and reliable with scheduling and follow-up, comfortable using automated email, text, and call systems

● Comfortable learning and working within a CRM; GoHighLevel experience is a plus

● Experience working remotely within a distributed team is a plus

● Prior experience in a law firm intake, legal services, or client-facing role preferred

Compensation, Benefits & Hours

● Base salary: $1,300 to $1,500 USD per month

● Performance bonuses after 6 months of employment

● Annual 13th-month bonus, prorated first year

● $100/month health reimbursement after 90 days

● 8 paid holidays of your choice, prorated first year

● Versátil PTO after 90 days

● Schedule: Tuesday through Friday, 11:00 AM to 7:30 PM Pacific Time; Saturday, 9:00 AM to 5:30 PM Pacific Time; off Sunday and Monday

● Fully remote

Next Steps

● Please submit your resume in English

● Selected candidates will be invited to submit a short video introduction in English (under 5 minutes)

Job Type: Full-time

Experience

- customer service: 2 years (Required)

Language:
- Professional English (Required)

Work Location: Remote

📌 English/Spanish Client Engagement Specialist (Colombia)
🏢 Labor Law PC
📍 Colombia