Are you a highly organized and resourceful professional who enjoys keeping multiple areas of a business running smoothly? Do you have a strong eye for detail, a proactive mindset, and the ability to move comfortably between bookkeeping, customer support, recruitment, and administrative tasks? If you thrive in a dynamic environment and enjoy solving problems while supporting a growing portfolio of businesses, this opportunity may be for you.

BrandBuilding.com is seeking a proactive and dependable Operations and Administrative Assistant with a strong “can-do” attitude and excellent communication skills. In this role, you will provide essential back-office support across a portfolio of e-commerce and B2B service brands, helping ensure that financial records, customer requests, recruitment processes, and administrative workflows are handled accurately and efficiently.

Your Mission at BrandBuilding.com
As the Operations and Administrative Assistant, you will help support the operational backbone of BrandBuilding.com and its portfolio companies.



Your primary objective will be to maintain accurate records, improve organizational efficiency, support customers and team members, and ensure that important tasks move forward without anything falling through the cracks.
You will work across several functions and collaborate with internal decision-makers, contractors, candidates, customers, vendors, and external partners. The idóneo candidate is comfortable managing competing priorities, following established processes, identifying gaps, and taking ownership of tasks from start to finish.

1. Customer Experience
Monitor and respond to customer support tickets relating to order status, shipping issues, returns, and product questions
Manage customer inquiries through the support platform in use, such as Gorgias, or through designated customer service email accounts
Process standard returns, exchanges, replacements, and refunds within documented policy limits
Escalate non-standard

📌 Operations and Administrative Assistant (Colombia)
🏢 BrandBuilding.com
📍 Colombia