Company Description OutPLEX is an international leader in digital and voice customer contact management, partnering with many of the world’s most trusted brands. For over 20 years, organizations, including more than 30% of the Fortune 500, have relied on OutPLEX for innovative business process outsourcing solutions and measurable results.

As a Minority Certified Company, OutPLEX fosters a supportive, inclusive, and positive team culture focused on employee growth and engagement. The company delivers customer service, sales, technical support, conversational AI chatbots, SMS messaging, live chat, and back-office solutions across multiple industries and government agencies. OutPLEX emphasizes digital transformation, automation, and exceptional customer experience in every interaction.

Role Description The Chat Support Specialist is a full-time remote role responsible for providing responsive, high-quality customer support via live chat and digital messaging channels. Day-to-day tasks include answering customer inquiries, resolving issues, and escalating complex concerns to the appropriate teams while maintaining a professional and empathetic tone.

The specialist will follow established procedures, document interactions accurately, and use available tools and resources to troubleshoot technical or account-related problems.



This role also involves collaborating with supervisors and peers to share feedback, identify recurring issues, and contribute to process improvements that enhance the overall customer experience. Consistent adherence to performance metrics, quality standards, and data privacy requirements is essential.

Qualifications

- Customer-focused skills, including strong Customer Support experience and a commitment to delivering a positive customer experience.
- Clear and professional Communication skills, with the ability to write concise, accurate, and empathetic messages in real time.
- Analytical Skills to interpret customer information, identify patterns, and make sound decisions in fast-paced chat environments.
- Technical Support and Troubleshooting abilities to guide customers through basic technical, account, or platform-related issues.
- Comfort working with multiple software tools, CRM or ticketing systems, and digital messaging platforms.
- Ability to work independently in a remote setting, manage time effectively, and meet defined performance and quality targets.
- Prior experience in contact centers, BPO services, or online customer support is preferred.
- High school diploma or equivalent required; additional education or certifications in customer service or technology are a plus.

📌 Chat Support Specialist (Bogotá)
🏢 Outplex
📍 Bogotá