We are looking for an empathetic, articulate, and highly organized Customer Service Representative to serve as a primary point of contact for customers across phone, email, and live chat.

The adecuado candidate will have previous experience in Customer Service, preferably in a high-volume environment, and be comfortable managing multiple conversations and systems simultaneously. This role is responsible for handling customer inquiries, providing accurate order and tracking information, resolving issues, and maintaining a high level of customer satisfaction while meeting established response-time expectations.

Key Responsibilities

Handle inbound customer inquiries through phone, email, and live chat.
Provide accurate information regarding order status, shipment tracking, ETAs, and general inquiries.
Investigate customer issues and provide timely and effective resolutions.
Navigate multiple systems to locate information and respond to customers efficiently.
Manage customer complaints professionally and use empathy and active listening to de-escalate challenging situations.




Maintain accurate customer, order, and interaction information in CRM and ticketing systems.
Document customer interactions, resolutions, and follow-up actions accurately.
Meet established response-time and service-level expectations across all communication channels.
Manage multiple customer interactions simultaneously in a fast-paced environment.
Escalate complex or unresolved issues to the appropriate team when necessary.
Collaborate with internal teams to resolve order, shipment, and service-related issues.
Maintain a customer-focused approach while working toward strong Customer Satisfaction (CSAT) results.
Follow established customer service procedures, communication standards, and escalation processes.

Requirements

Previous experience in Customer Service is required, preferably in a high-volume environment.
Advanced English communication skills, written and verbal (B2+ required).
Experience

📌 Customer Service Representative (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla