About Roca Alliances
Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.
About the Role
The Renewal Specialist is responsible for owning the full renewal lifecycle for Emerging accounts, driving net revenue retention, reducing churn, and identifying timely expansion opportunities.
The Renewal Specialist operates within the General Customer Success (GCS) org and partners closely with the Account Management (AM) org and digital-led programs (including Pendo in-app guidance)
to ensure every Emerging customer receives a consistent, professional renewal experience — regardless of account size.
Key Responsibilities
Lifecycle Management: Own the end-to-end renewal process for Emerging segment accounts, managing a high-volume book of business across US, UK, and ANZ regions.
Proactive Outreach: Initiate renewal outreach 90–60 days prior to contract end dates, leveraging Salesforce-based workflows and automated touchpoints.
Documentation & Accuracy: Deliver clear, concise renewal proposals and contract documentation, ensuring accuracy of pricing, SKUs, and entitlements.
Execution: Process renewals efficiently at or above target close rates, escalating at-risk accounts as needed.
Risk Mitigation: Monitor health signals (product usage data, support ticket trends, Pendo engagement metrics) to proactively identify at-risk Emerging accounts. Engage customers who are disengaged or showing churn signals with targeted outr