Collections Specialist – Accounts Receivable & Payment Recovery | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a results-driven Collections Specialist to manage past-due accounts, recover outstanding payments, and protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
You’ll manage accounts from initial outreach through payment or resolution, balancing persistence with professional customer communication.
If you have experience in collections or accounts receivable, are confident handling difficult payment conversations, and perform well against measurable recovery targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
Make 100+ outbound collections calls daily to customers with past-due balances




Follow up consistently through phone and email
Secure:
Payments
Payment commitments
Clear resolution timelines
Navigate gatekeepers and connect with appropriate decision-makers
Handle payment objections professionally and confidently
Maintain consistent follow-up until accounts are resolved
Prioritize accounts based on aging, balance, and collection status
Track promised payments and follow up when commitments are missed
Take ownership of assigned accounts through final resolution
Billing Issues & Dispute Resolution
Investigate issues preventing payment, including:
Billing discrepancies
Invoice disputes
Missing information
Payment delays
Identify the root cause of outstanding balances
Coordinate with internal teams to resolve billing issues quickly
Keep customers informed throughout the resolution process
Ensure disputed accounts remain actively managed
Follow up internally and externally until blockers are

📌 Collections Specialist (Colombia)
🏢 Pavago
📍 Colombia