Support Lead for Duck Creek

Overview: This role focuses on providing support for Duck Creek solutions.

Technical Skills

* Duck Creek Expertise: In-depth knowledge of the Duck Creek policy system;
experience in configuration and customization.

* Integration Skills: Ability to integrate Duck Creek with other systems
through APIs and web services, including troubleshooting and optimizing
integrations.

* Software Development Skills: Proficiency in programming languages such as
Java, C#, or JavaScript relevant to Duck Creek environments; understanding of
version control systems.

* Database Knowledge: Understanding of SQL and database management specific to
Duck Creek data, including optimization and performance.

Leadership and Management Skills

* Team Leadership: Experience managing support teams, fostering collaboration,
and mentoring team members in Duck Creek topics.

* Project Management: Proven experience managing Duck Creek implementation and
support projects using agile methodologies.





* Stakeholder Communication: Excellent verbal and written communication skills
for engaging both technical and non-technical stakeholders.

Problem-Solving and Analytical Skills

* Analytical Thinking: Strong problem-solving abilities, particularly in
troubleshooting Duck Creek issues; proficient in root cause analysis.

* Process Improvement: Capable of analyzing processes and recommending
improvements to reduce dependency on DCSquare.

Industry Knowledge

* Insurance Domain Knowledge: Familiarity with property and casualty insurance
products and regulatory requirements affecting insurance technologies.

Soft Skills

* Adaptability: Ability to quickly learn and adapt to new technologies and
processes, embracing innovation.

* Collaboration: Strong interpersonal skills to work effectively with
cross-functional teams and facilitate meaningful discussions.

📌 Support Lead for Duck Creek (Colombia)
🏢 Chubb
📍 Colombia