As a Community Chat Ambassador, you will be responsible for overseeing and moderating interactions and dynamics within the LATAM Community Chat. Acts as a conversation starter to promote a fun, positive, and exciting environment for players. Also ensures compliance with chat rules and that site promotions are communicated clearly, in a friendly and timely manner. Finally, contributes to the creation of innovative ways to engage with customers.

What You'll Do:
- Monitor chat conversations to ensure community rules are respected, including regulating offensive behavior/language or rule violations.
- Remind members of the community guidelines and ensure everyone understands and follows them.
- Encourage players to actively and positively participate in discussions and activities by asking questions and sparking interesting conversations.
- Resolve conflicts between players impartially and constructively, seeking solutions that benefit the community environment.
- Provide assistance to members who have questions or need support, fostering a welcoming atmosphere.




- Review and analyze chat activity to identify trends, problematic behavior, and areas for improvement.
- Report recurring issues or serious situations to administrators/stakeholders for further attention.
- Gather and share player feedback, highlighting both strengths and areas for improvement.
- Stay informed on community trends and best moderation practices.
- Coordinate, prepare, and manage innovative promotions and events that boost engagement in the chat.
- Effectively promote marketing campaigns and platform features.
- Analyze and share communication suggestions with other team members for continuous improvement.
- Accurately and promptly process rewards granted through Community Chat activities.

What You'll Bring:
- Bachelor's degree in any field, or currently pursuing a degree.
- 6+ months of experience in customer service-related areas.
- Effective communication
- Soft skills such as empathy to unde

📌 Community Chat Ambassador (Bogotá)
🏢 Rush Street Interactive
📍 Bogotá