Role purpose:
- Ensure reliability, operability, and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and on‑prem environments.
- Engineering‑driven operations focused on automation, Infrastructure‑as‑Code (IaC), observability, and toil reduction.
- Serve as the L3 escalation for complex incidents; continuously improve platform run posture and readiness for L1/L2 execution.

Core responsibilities:
- Platform reliability (hybrid cloud + on‑prem): Own L3 reliability posture; define SLOs/KPIs; lead operability gates and production readiness; maintain runbooks/SOPs.
- Automation & IaC: Design/build operational automation (health checks, remediation workflows); develop Terraform/Ansible configurations; script with Python (preferred), PowerShell, and/or Bash; integrate with ITSM for auditable self‑service and controlled remediation.
- Incident/problem/RCA (L3): Lead diagnosis, stabilization, and recovery for major incidents; drive problem management, RCA, preventive actions; reduce MTTR/MTTD via better signals, runbooks, and automation.




- Observability standards: Define actionable signals, alert quality, dashboards, logging; tune alerting to reduce noise; run data‑driven operational reviews.
- AIOps enablement: Advance predictive/proactive operations (anomaly detection, trend/capacity analysis); support Python‑based analytics and ML/DL where applicable; industrialize operational intelligence safely.
- Provider enablement (outsourced L1/L2): Equip provider with clear runbooks, training, standard changes, escalation criteria; govern performance and ITSM alignment; drive continuous improvement.
- Collaboration & CI: Partner with Platform Engineering to ensure operable‑by‑design capabilities; feed operational insights into roadmap; mentor peers and promote engineering‑led operations culture.

Required qualifications:
- 5+ years in platform/SRE/operations/platform engineering with production ownership in large‑scale environments.
- Hands‑on hybrid o

📌 Platform Sre (Bogotá)
🏢 TD Synnex
📍 Bogotá