Summary
Implement organization strategies through the effective direction and management of resources, while being accountable for business strategies, functional or operational areas, and regional processes or programs.
Responsible for managing and developing a team, setting direction, deploying resources across different projects, and participating in organization-wide initiatives.
Manage the delivery of contracted services to ensure SLAs and KPIs are met or exceeded, maintaining tight control over delivery, risks, scope, and budget. Ensure operational teams and subcontractors fully understand client requirements.
Build and maintain strong client relationships, providing day to day support and guidance. Promote the organization’s capabilities, identify opportunities for additional business, and contribute to contract extensions or growth within existing accounts.
Deliver functional, technical, or project information to sales to support commercial proposals and client-facing documentation.

As a Sr. Director Delivery Manager reporting to AVP Client Services,



you’ll play a critical role in shaping operational standards, strengthening client partnerships, and leading multidisciplinary teams across LATAM. You will drive strategy execution, oversee complex service delivery, and ensure alignment with regulatory and financial market expectations.

You’ll thrive in this position if you’re strategic, analytical, and collaborative, with a integral mindset and a passion for financial markets, regulatory environments, and cross-functional leadership in fast-paced, high-impact settings.

Key Responsibilities
- Lead and enhance operational standards to drive measurable business outcomes and continuous improvements.
- Resolve complex, non‑standard challenges requiring independent judgment and strategic decision-making.
- Manage service delivery for contracted clients, ensuring SLAs and KPIs are consistently achieved or exceeded.
- Lead medium‑sized project teams (6+ members), sett

📌 Sr. Director Delivery Manager (Bogotá)
🏢 Nasdaq
📍 Bogotá