Location: Remote
- Job Type: Full-Time
- Salary Range:$1,000-$1,500/month
- Schedule:Monday - Friday | 8:00-9:00 AM EST start | 5:00-6:00 PM EST end
We are looking for an Influencer & Social Specialist to own and grow our ambassador and creator program while also supporting social engagement and customer experience.
This is a high-ownership role for someone who brings both execution and strategic thinking. We are not looking for someone who only completes assigned tasks. We want someone who contributes ideas, improves systems, and helps shape the function as it grows.
This role is especially well suited to someone with experience in DTC wellness, herbal medicine, beauty, health, or Traditional Chinese Medicine-related brands.
Responsibilities:
- Source and build your own lists of influencers, creators, and ambassadors in the wellness niche
- Lead outreach with a quality-over-quantity approach focused on fit, conversion, and long-term relationship value
- Manage the ambassador pipeline end-to-end, from sourcing and outreach to onboarding and ongoing relationship management
- Track outreach performance and optimize for conversion into active ambassadors
- Build authentic relationships with creators and identify strong long-term brand partners
- Suggest campaign, collaboration, and activation ideas — not just execute pre-defined tasks
- Help shape and improve the influencer program as the sole owner of this function
- Monitor and engage with the brand’s community across Instagram and TikTok
- Respond to comments, DMs, and community interactions in a timely, thoughtful, and brand-aligned way
- Practice active social listening to identify opportunities, sentiment, and trends
- Write authentic, non-generic responses that strengthen brand trust and connection
- Handle tickets clearly and empathetically while following SOPs and escalation processes
- Work within CX tools and internal systems to ensure customers receive timely supportHelp bridge insights from customer co