American Solar Repair is searching for a motivated Account Supervisor to join the team at RedValley - a rapidly growing Medellín-based company. As partners with the fastest-growing solar repair company in the United States, our shared mission is to provide every customer with top-notch care - as if they were our own Grandma - and to value our employees as individuals. We believe in offering customers compassionate experiences while utilizing only high-quality materials and standing behind our work with a strong warranty, all while refraining from pushing unnecessary products or services.
What You'll Do
- Serving as the point of contact for Corporate Partners, managing escalations, collaborating with project managers, and ensuring high-quality service is delivered.
- Supervising and mentoring a team of Account Managers
- Creating and managing follow-up software systems, generating weekly and monthly reports, and conducting meetings with the bookkeeping team.
- Documenting all department processes for seamless training of new employees.
What You'll Bring To The Team
- English B2 - C1 Level
- We're looking for someone with excellent communication skills, meticulous attention to detail, and at least 4 years of customer service experience.
- Minimum of 2 years of experience in B2B, directly handling corporate clients and issuing reports
- Proficiency in Excel, Spreadsheets and Office Suite
We Offer You
- Work in a fast-paced startup environment that supports teamwork, ownership, and purpose.
- You'll have your choice of a remote or hybrid work environment, versátil working hours, and 50% off lunch at our partnered restaurant.
- Additionally, we offer private health insurance for you and a family member.
- We offer one-of-a-kind company values and a teamwork culture, as well as meaningful work that has a positive impact.
Salary: $3,600,000 - $4,000,000 per month
Application Question(s):
- What is your salary expectation in COP?