We are seeking an Office Manager / Operations Coordinator to oversee daily operations across multiple client accounts in a BPO environment. This role ensures team productivity, supports onboarding, and serves as a key liaison between U.S. clients and local teams.
Key Responsibilities
- Manage daily operations for 40-60 employees across multiple accounts
- Monitor attendance, schedules, performance, and overtime
- Communicate with U.S.based clients and prepare KPI reports
- Coordinate onboarding, system access, and tools for new hires
- Maintain SOPs and identify process improvements
- Support general office and operational needs
Qualifications
- Experience in BPO, staffing, or multi-account operations
- Strong English and Spanish communication skills
- Experience working with U.S. clients
- Strong organizational and problem-solving skills
- Advanced Excel skills; Power BI experience preferred
Why Join Us
Be part of a growing BPO team where your leadership and operational expertise make a direct impact.