Company Description
About Sutherland
Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance.



Delivering measurable results.
Job Description
Job Description
The Senior Team Leader is responsible for driving operational performance, leadership effectiveness, and consistent execution across multiple teams, queues, and service channels. This role provides direction, coaching, and support to Team Leaders while ensuring service, quality, productivity, customer experience, workforce management, and compliance objectives are achieved.
The Senior Team Leader serves as the primary operational escalation point between frontline leadership and management, coordinating recovery plans, addressing performance gaps, mitigating operational risks, and ensuring action plans are executed through completion. The role partners closely with Workforce Management, Quality, Training, Process Excellence, Analytics, IT, and other support functions to maintain operational excellence and continuous improvement.
Key Responsibilities
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📌 Senior Team Leader (Bogotá)
🏢 Sutherland
📍 Bogotá