We are hiring Bilingual Healthcare Customer Service Representatives for a growing healthcare campaign.

✨ Join a dynamic team supporting patients with billing inquiries, payment arrangements, insurance-related questions, and account resolution.

What We Offer

Base Salary: COP $2,700,000
Full-Time Position
Indefinite-Term Contract + Legal Benefits
Fixed Schedule | 42 Hours per Week
Weekends Off
On-Site Position
Career Growth Opportunities
Supportive and Dynamic Work Environment

? Location: Edificio City Business, Transversal 23 # 97-73

? Apply now and grow your career in the healthcare industry.

Responsibilities

Assist patients with billing inquiries and account-related questions.
Review account balances and explain charges, payments, and financial responsibilities.
Support payment collection efforts while maintaining a professional and empathetic customer experience.
Verify insurance information and assist with coverage-related questions.
Help patients understand payment options and financing programs.




Process account updates and maintain accurate records in company systems.
Follow healthcare and compliance guidelines when handling sensitive information.
Meet established quality, productivity, and attendance goals.

Requirements

B2 English level or higher.
Previous experience in the healthcare industry is required.
Experience in medical billing, collections, patient accounts, insurance verification, revenue cycle management (RCM), healthcare customer service, or related healthcare support roles.
Experience handling patient financial responsibilities, billing inquiries, or insurance-related processes.
Strong communication, negotiation, and problem-solving skills.
High attention to detail and ability to manage sensitive information.
Customer-focused mindset and ability to work in a fast-paced environment.
Experience with healthcare systems, EMRs, CRMs, or billing platforms is a plus.

Contract Type

Indefinite-Term Contract

Schedule

Full-Time | Monday to Frida

📌 Bilingual Healthcare Account Representative I $2.7M I Wave 1 I Indefinite term contract (Bogotá)
🏢 Contactpoint 360
📍 Bogotá