About the Role
We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

What you will do
Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Must haves
4+ years of experience in Salesforce Development roles.




Strong development skills using Apex, LWC, and Flows.
Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
Hands-on experience with production Salesforce support and troubleshooting.
Proven ability in operational/incident ownership, monitoring, and incident management.
Upper-intermediate English level.

Nice to haves
Experience with complex routing/orchestration.
Data Integrations: Specifically integrating Salesforce → Snowflake.
DFR-like experience and familiarity with other observability/monitoring platforms.
AI/agentic Salesforce experience.

Perks
Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
Flexibility: work 100% remotely with adaptable hours that support focus, autonomy, a

📌 Salesforce Developer (Colombia)
🏢 Agileengine
📍 Colombia