Job Description:

Key Responsibilities

• Provide functional support for JDE EnterpriseOne modules (such as Finance, Procurement, Inventory, or Sales).

• Respond to user queries, troubleshoot issues, and resolve or escalate tickets as appropriate.

• Assist with system configuration, data entry, and routine maintenance tasks.

• Document solutions, create user guides, and contribute to knowledge base articles.

• Support testing activities for system enhancements, patches, and upgrades.

• Collaborate with business users and technical teams to identify and resolve functional issues while identifying potential system enhancements, when applicable

• Participate in user training sessions and provide ongoing support.

• Maintain accurate records of support activities and status updates.

• Participate in audit reviews and audit requirements gathering

Qualifications

• Bachelor’s degree in Information Systems, Business Administration,



or related field (or equivalent experience).

• 1–3 years of experience supporting ERP systems; exposure to JD Edwards EnterpriseOne is a plus.

• Basic understanding of business processes such as finance, procurement, or inventory management.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Ability to work independently and as part of a team.

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Skills

• Familiarity with JD Edwards EnterpriseOne modules.

• Experience with ticketing systems (e.g., ServiceNow, Jira).

• Basic SQL or data analysis skills.

• Prior experience in a help desk or application support environment.

• Familiarity with audit reviews

Comments for Suppliers:

📌 JD Edwards (Bogotá)
🏢 Lancesoft
📍 Bogotá