Incident Management Agent (Application Support & Operations)
$18/HR USD
Must be ready to start between September 07th to September 14th
100% remote
Contractor hiring
Tailor your resume to match the JD posted, since we'll compare your resume to the JD posted below.

Mandatory skill
Excellent English skills – both verbal and written
Outstanding communication, presentation, and analytical skills
Proven expertise for handling integral stakeholders and dealing with escalated situations
Experience of presentation in large forums
Excellent problem-solving skills and ability to quickly diagnose and resolve application, process, and data issues
Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders
Used any incident management tool like Service Now for providing support




Extensive experience in providing business application support for enterprise processes like supply chain, order management, Logistics, Partner, EDI support etc
Proven experience in Oracle forms and PL SQL
Proven experience in Oracle ERP

Or Pega support

We are looking for people that can support in incident management with working knowledge of Pega debugging tools - Tracer, Clipboard, Live UI and be able to read Pega log and derive inferences etc ideally with pega certification but not mandatory if they have demonstrated experiences in this area clearly called out in their CV. It is different from pega development or creating workflows for incident or case management.

📌 Incident Management Agent (Colombia)
🏢 Natsoft
📍 Colombia