Position Summary
The Training Lead serves as the central resource responsible for driving end-to-end training delivery, curriculum ownership, and operational learning alignment across all operational teams within a BPO environment.
This role oversees client interactions, facilitates direct training for enrollment programs, and guarantees strict alignment with U.S. healthcare procedures, core patient care principles, and stringent regulatory compliance guidelines.
Key Responsibilities
Responsible for direct training delivery and ongoing knowledge management across all teams.
Serve as the primary owner and central point of contact for all enrollment training resources, eligibility rules, and client protocol updates, driving total alignment and operational consistency across all teams.
Provide direct guidance, functional mentorship, and continuous coaching to enrollment associates and account agents to enhance their clinical comprehension and workflow performance.
Design, schedule, and execute effective enrollment training and development programs to meet organizational, client,



and operational SLA objectives.
Design, update, and manage specialized healthcare onboarding curricula covering HIPAA/HITECH regulations, Protected Health Information (PHI) handling protocols, enrollment verification systems, medical terminology, and patient/member onboarding fundamentals.
Conduct regular audits and knowledge checks on HIPAA/PHI protocols and enrollment accuracy during initial onboarding and refresher sessions to maintain strict compliance across both sites.
Build clear, effective enrollment training manuals, job aids, desktop procedures, and multimedia learning assets tailored for initial onboarding and ongoing updates.
Constantly adapt training programs to align with changing client requirements, evolving healthcare regulations, or client-specific enrollment software/workflow adjustments.
Maintain open communication with key stakeholders to provide training metrics, learning

📌 Training Lead – Healthcare (Bogotá)
🏢 Hire Horatio CX
📍 Bogotá