About Zenit Corp
Zenit Corp is a fast-growing, U.S.-based ecommerce group that owns and operates multiple direct-to-consumer brands across different markets.
We are building a portfolio of high-potential ecommerce brands supported by strong fundamentals, scalable systems, and ambitious long-term growth plans.
As the group grows, we need accurate books, reliable reconciliations, and clear financial reporting across our brands and legal entities.

About the Role
We are seeking an experienced Customer Support Lead to oversee daily support operations and scale our customer service framework. In this role, you will balance delivering an exceptional, empathetic customer experience with strategically protecting the company’s revenue and operations. You will take full ownership of resolving complex disputes, mitigating payment risks, and leading internal processes that drive both satisfaction and operational efficiency.

Responsibilities
Department Leadership & Process Scaling: Lead daily support operations, establish scalable workflows,



and collaborate with cross-functional teams (logistics, production) to resolve systemic issues.
Dispute & Risk Management: Own the end-to-end resolution of high-stakes customer issues, including managing chargebacks, payment processor disputes, refunds, and replacements to safeguard business interests.
Performance & Insights: Monitor key department metrics (response times, CSAT) and analyze complaint patterns to propose continuous operational improvements.

Qualifications & Requirements
Proven Leadership: Demonstrated track record leading teams or managing full-ownership Customer Support functions.
Financial & E-commerce Operations Expertise: Hands-on experience managing chargebacks, dispute resolution, refunds, and replacements.
Advanced English & Communication: C1/C2 English fluency with top-tier written communication, active listening, and conflict-resolution skills.
Critical Decision-Making: Strong judgment and proactivity when handling

📌 Customer Support Lead (Colombia)
🏢 Zenit
📍 Colombia