? Colombia – Remote
? Monday to Friday | 7:30 a.m. – 5:00 p.m. (Colombia time)
? Occasional weekend On-Call availability required, paid as overtime.

We are looking for a Level 1 Help Desk Technician to provide first-line technical support, troubleshoot common IT issues, and deliver a responsive and customer-focused support experience.

Requirements

At least 1 year of experience in Technical Support, Help Desk, Service Desk, or a similar role.
High school diploma, technical/technologist degree, or technology-related education.
B2+ English proficiency.
Basic knowledge of hardware, software, and connectivity troubleshooting.
Experience installing and configuring software and computer equipment.
Knowledge of user accounts, passwords, access, and user management.
Basic knowledge of networks and connectivity troubleshooting.




Experience with or knowledge of ticket management systems.
Strong communication, customer service, and problem-solving skills.
Availability for the established schedule and occasional On-Call support.
Responsibilities:
Provide Level 1 technical support through phone, email, and established support channels.
Diagnose and resolve basic hardware, software, application, and connectivity issues.
Install and configure software and computer equipment.
Manage user accounts, passwords, and access.
Log, update, and document incidents and resolutions.
Gather and analyze information about reported issues and determine the appropriate resolution or escalation path.

📌 1793 - Colombia - Help Desk Technician Level 1
🏢 softgic
📍 Colombia