Description
Job Title: Employee Onboarding Specialist
Department: Onboarding
Reports to: HR Portfolio Supervisor
Location: Remote

Job Summary

The Employee Onboarding Specialist at PuzzleHR plays a critical role in designing, executing, and continuously improving the onboarding experience for our clients' employees. This role requires more than following checklists - it requires systems thinking, a working knowledge of HR compliance, and the ability to customize onboarding workflows to meet complex client needs. Candidates should be skilled in multi-system environments and confident in navigating both client-facing communication and backend configuration (e.g., Process Street, HRIS, ATS, payroll systems).

Job Duties
Provide personalized support to new hires and clients throughout the onboarding process.
Configure, modify, and optimize onboarding workflows in Process Street and other relevant tools.
Ensure compliance with federal, state, and local requirements (e.g., I-9, E-Verify, and background checks).




Create clear and effective employee communications related to onboarding and orientation.
Enter and maintain accurate employee data across HRIS, ATS, payroll, and benefits platforms.
Coordinate onboarding efforts across internal HR, Payroll Engineers, and Benefits Specialists to ensure a seamless experience.
Liaise with vendors and clients during onboarding setup and implementation phases as needed.
Distribute onboarding materials such as manuals, credentials, and policy documentation per client specifications.
Respond to or escalate new hire inquiries related to payroll, benefits, or onboarding logistics.
Develop and maintain SOPs and process documentation for onboarding workflows.
Audit and update client-specific onboarding documentation to ensure accuracy and compliance.
Troubleshoot system-related onboarding issues and support users in resolving platform concerns.
Identify process gaps and recommend improvements to increase onboarding efficiency and consistenc

📌 Employee Onboarding Specialist (Colombia)
🏢 PuzzleHR
📍 Colombia