Role Overview
The Head of Sales & Customer Success owns the full commercial lifecycle — from first outbound touch to long-term retention — with a decisive bias toward new revenue generation. You are, first and foremost, a Hunter: you will personally run inbound demos, architect outbound systems, and coach a small team to close mid-market and enterprise deals with urgency. Secondarily, you are the Defender of the existing base: you oversee Customer Success and Support to protect NRR, neutralize churn, and drive expansion.
This is a player-coach seat. You manage a lean, multi-functional team (BDR, AE, Account Manager, Support) and are expected to be in the deal, not just above it.

Key Responsibilities
Outbound engine & pipeline architecture - Primary focus
- Architect and own the "cold-to-closed" outbound system: sequence design, BDR workflow, SQL volume targets, and continuous A/B iteration.
- Deploy AI-driven workflows for lead research, hyper-personalized outreach at scale, and meeting transcript analysis — eliminating low-leverage manual prospecting tasks for the BDR team.




- Personally run high-stakes discovery calls and demos, demonstrating elite objection handling and value-based closing techniques to the team in real time.
- Design and maintain the full sales playbook: outreach cadences, email templates, objection-handling wikis, and closing scripts that encode your best instincts into repeatable systems.

Inbound funnel mastery - Primary focus
- Own end-to-end conversion for organic and paid inbound leads: speed-to-lead, qualification, demo scheduling, and close.
- Maintain a demo show rate above 85% through automated AI-reminders and tight pre-demo qualification.
- Identify and eliminate friction at every stage of the mid-to-bottom funnel to compress sales cycle length.

Sales team leadership & coaching Primary focus
- Directly manage BDRs and AEs using an LMA (Leadership, Management, Accountability) framework in a remote-first, high-accountability culture.

📌 Head of Sales (Colombia)
🏢 ClickGuard
📍 Colombia