Careers that change lives start here. Medtronic is a general leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Associate Credit Representative Job Description
Responsibilities may include the following, and other duties may be assigned.
Serves as the first point of contact for customers and internal partners for Credit & Financial Services (CFS) inquiries, providing timely and professional support via phone and email.
Assists customers with account-related requests, including providing copies of invoices and statements, explaining account balances, payment status, and due dates.
Processes payments for open invoices using approved payment methods, ensuring accuracy and compliance with company policies.




Communicates account status, credit holds, and release requirements clearly and professionally, helping customers understand the steps needed to maintain their accounts in good standing.
Documents all customer interactions, payment commitments, and dispute details in the appropriate systems to ensure accurate account history and visibility.
Routes complex credit issues, disputes, and high-risk situations to the appropriate Credit Representative or Sr. Credit Representative for resolution.
Collaborate with Sales, Customer Service, and other internal teams to resolve customer inquiries and support timely order processing.
Supports continuous improvement by identifying recurring customer issues and recommending opportunities to enhance processes, customer experience, and response times.
Maintains a high level of customer service while balancing company credit policies and collection objectives.
SPECIALIST

📌 Associate Credit Services Representative (Bogotá)
🏢 Medtronic
📍 Bogotá