Systems and CRM Administration: Manage the SIESA platform, including the creation of sequential numbers, assignment of permissions to technicians, password updates, resolution of system errors, and generation of operational reports related to workflows, productivity, and warranty claims.
Financial and Budget Management: Structure, update, and control the annual After-Sales budget, prepare operating expense projections, and coordinate the department’s petty cash management.
KPI Consolidation: Collect, calculate, and validate operational and administrative information on a monthly basis for the payment of employee incentives and KPIs, ensuring compliance with established deadlines for Payroll reporting.
Personnel Administrative Control: Manage the Headcount file, recording new hires, terminations, and contract expirations; prepare monthly reports for China Engineering; and support the recruitment process, technical assessments, and onboarding of new technicians.
Purchasing, Travel, and Invoicing Management:



Centralize purchase requests, travel expense settlements, advance calculations, and invoice submissions through the Helios platform, ensuring proper validation, approval, and payment.
Tools and Supplies Control: Manage the inventory of tools assigned to service yards and technicians through the Buk platform, prepare equipment handover forms, coordinate calibration and metrology plans, and forecast annual consumption of oils and supplies.
Cost Management: Perform the monthly allocation, mapping, and review of employee cost centers (CECOs) to validate and approve pre-invoices generated by temporary staffing agencies.
Maintenance Planning Support: Consolidate maintenance scheduling files by operation, validating mileage, maintenance routines, and checklists, while maintaining operational alignment with customers across the different service yards.

📌 Aftersales Administrative Coordinator (Bogotá)
🏢 BYD Colombia
📍 Bogotá