10 sep
|
FullStack
|
Soledad
FullStack is seeking a hands-on Delivery Manager to own enterprise application support and BAU enhancements for a integral R&D; IT organization. You will manage a three-stream support model, from Level 1 service desk to Level 2 specialists, interfacing with client L3 teams across the US and Colombia and aligning to client time zones.
You’ll own the client relationship from sponsor to managers, manage staffing and budgeting, and ensure SLA compliance while driving continuous service improvements and
📌 Remote Service Delivery Manager: AI-Driven Ops Lead (Soledad)
🏢 FullStack
📍 Soledad