Concentrix is seeking a Telecom Support Engineer (Genesys Cloud) to ensure the availability, performance, and integrity of the Voice Network and Genesys Cloud environment. You will work in a fast-paced contact center setting delivering cloud telephony and omni-channel support.
The role requires deep Genesys Cloud expertise, strong troubleshooting skills, and experience integrating with Salesforce and WFM. Collaboration with clients, carriers, and vendors is essential to deliver reliable voice
📌 Bilingual Telecom Support Engineer (Medellín)
🏢 CNX
📍 Medellín