Location: Pereira, Colombia (On-site)

Employment Type: Full-time

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive, because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values:
- Courageous – Have the confidence to think differently, innovate, and act. Challenge boundaries, embrace change, and see challenges as opportunities to learn.
- Accountable – Take responsibility for your impact, honor commitments, communicate proactively, and act with integrity.
- Resourceful – Use critical thinking, collaborate across teams, leverage available resources, and create effective solutions.
- Engaged – Take ownership of your work, prioritize effectively, drive results, and understand how your role impacts the success of your team, our clients, and our members.

At ThrivePass,



performance isn’t just about hitting goals, it’s about how you show up every day. Join us in shaping the future of employee benefits

The Engagement Specialist is an integral part of our customer support team, working directly with our members to ensure the highest level of satisfaction through timely, empathetic communication and accurate solutions.

You will:
- Deliver high-quality customer service to Consumer Driven Healthcare (CDH) members and plan participants
- Respond to member inquiries through ticketing systems in a timely manner
- Provide professional and empathetic phone support
- Review, evaluate, adjust, and process claims (FSA, HRA, commuter benefits, etc.)
- Meet and exceed Service Level Agreements (SLAs) for accuracy, volume, and call quality
- Identify issues or inefficiencies and follow escalation paths when needed
- Provide timely and effective support, including follow-up and resolution
- Collaborate wit

📌 CDH Engagement Specialist (Pereira)
🏢 ThrivePass
📍 Pereira