We are seeking a compassionate, assertive, and detail-oriented Medical Collections

Specialist to oversee patient responsibility and private pay balances. In this role, you will

manage outstanding accounts receivable after insurance has processed, work with

Medicaid-pending or Medicaid liability accounts, and directly engage with patients and their

family members or legal guarantors to resolve balances.

Key Responsibilities

-
Patient & Family Engagement: Directly contact patients, family members, power of

attorneys (POAs), or legal guardians via phone and mail to discuss outstanding balances

and secure payment.

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Private Pay & Patient Responsibility: Resolve self-pay balances, co-pays,

deductibles, coinsurance, and private room rate differences in a firm yet empathetic

manner.

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Medicaid Collections: Work with residents and families to manage Patient Liability

Amount (NAMI/Spend-down) balances and address payment gaps during Medicaid

application or renewal processes.

-
Payment Plans & Settlements: Negotiate manageable payment arrangements and





settlements within company financial guidelines.

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Account Resolution: Identify delinquent accounts for escalation, bad-debt write-offs, or

third-party collection agencies when necessary.

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Compliance & Record Keeping: Maintain meticulous notes in the billing software while

adhering strictly to HIPAA, FDCPA, and state regulatory standards.

Qualifications & Requirements

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Experience: 2+ years of healthcare collections, patient financial counseling, or accounts

receivable experience.

-
Communication Skills: Exceptional verbal communication and conflict-resolution skills.

You must feel completely comfortable having direct, sensitive financial conversations

with residents' family members.

-
Medicaid Familiarity: Solid understanding of Medicaid patient liability, spend-downs,

and how Medicaid coverage affects patient responsibility.

-
Software Proficiency: Experience with healthcare billing/EHR systems (e

📌 Collections Specialist (Bogotá)
🏢 Xploy Solutions
📍 Bogotá