What You’ll Do:
We are seeking a Technical Support Engineer to provide world-class technical assistance to our customers. In this role, you will troubleshoot complex issues, assist with integrations, and ensure customer success by resolving technical problems efficiently. You will work closely with engineering, product, and customer success teams to deliver an exceptional support experience.
Responsibilities:
- Be the initial point of contact for customer issues. As a Technical Support Engineer for our clients, you will play a crucial role in ensuring their success and satisfaction with our products Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
- Solve issues with Salesforce custom flows, custom fields, data, reporting, and workflows. Analyze issues with Nue data, integrations and product functionality.
- Provide Salesforce and Nue best practices.
- Provide support via Slack, phone or Zoom to Nue customers.
- Become an expert on the product domain from both a business and technical perspective.
- Collaborate with engineering and product teams to escalat[e] and resolve complex issues.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in testing and validating new product releases, providing feedback on usability and stability. Support internal teams with technical expertise, including sales and customer success.
- Contribute to process improvements to enhance the overall customer support experience.
- Must be available to work shifts aligned with Central European Time (CET). For Colombia, this may mean overnight coverage from 2:00 AM to 11:00 AM local time or late evening coverage up to 8:00 PM local time, depending on the assigned schedule.
What You’ll Bring:
You have a passion for building relationships and solving customer problems. You are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer t
📌 Technical Support Engineer (Bogotá)
🏢 Nue
📍 Bogotá