Support Lead for Duck Creek
- Overview: This role focuses on providing support for Duck Creek solutions.Technical SkillsDuck Creek Expertise:In-depth knowledge of the Duck Creek policy system; experience in configuration and customization.Integration Skills:Ability to integrate Duck Creek with other systems through APIs and web services, including troubleshooting and optimizing integrations.Software Development Skills:Proficiency in programming languages such as Java, C#, or JavaScript relevant to Duck Creek environments; understanding of version control systems.Database Knowledge:Understanding of SQL and database management specific to Duck Creek data, including optimization and performance.Leadership and Management SkillsTeam Leadership:Experience managing support teams, fostering collaboration,



and mentoring team members in Duck Creek topics.Project Management:Proven experience managing Duck Creek implementation and support projects using agile methodologies.Stakeholder Communication:Excellent verbal and written communication skills for engaging both technical and non-technical stakeholders.Problem-Solving and Analytical SkillsAnalytical Thinking:Strong problem-solving abilities, particularly in troubleshooting Duck Creek issues; proficient in root cause analysis.Process Improvement:Capable of analyzing processes and recommending improvements to reduce dependency on DCSquare.Industry KnowledgeInsurance Domain Knowledge:Familiarity with property and casualty insurance products and regulatory requirements affecting insurance technologies.Soft SkillsAdaptability:Ability to quickly learn and adapt to new technologies and processes, embracing innovation.Collaboration:Strong interpersonal skills to work effectively with cross-functional teams and facilitate meaningful discussions.

📌 Support Lead for Duck Creek (Colombia)
🏢 Chubb
📍 Colombia