About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy,
and we reward performance and impact players with generous equity and incredible career growth opportunities.
The Opportunity
In the world of last-mile delivery, things don’t always go as planned. A missed delivery, a damaged package, a late arrival - these moments can break trust with the customers and brands we serve. But we’ve seen that when a problem is resolved with genuine care, speed, and a personal touch, something remarkable happens: customers don’t just forgive, they become advocates.
This role exists to turn everyday interactions and service recoveries into stories people share for years.
- The Role
As Supervisor, Customer Delight & Recovery, you’ll be the founding architect of Veho’s surprise-and-delight and customer recovery program, designing the strategy, playbooks, and operational infrastructure from the ground up. You’ll own the full spectrum: from high-empathy escalation resolution to proactiv
📌 Supervisor, Customer Delight (Bogotá)
🏢 Veho
📍 Bogotá