Stanley Black & Decker

OTC Credit & Financial Services

_Position Title: OTC Analyst _

_Reports To: OTC Account Lead _

_Direct Reports: N/A _

_Mission _

The mission of the OTC Analyst is to ensure the accuracy and efficiency of the Order to Cash process by proactively managing customer accounts, facilitating timely collections, and resolving disputes. This role requires strong analytical skills, attention to detail, and effective collaboration with cross-functional teams to support the company’s financial objectives and deliver excellent customer service.

_Key Responsibilities _
- Monitor customer invoice uploads, status, and troubleshoot issues with portals.
- Collect payments from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure.
- Maintain and update customers' accounting accounts, monitor and close process gaps and inconveniences in alignment with interrelated areas, and escalate to the OTC Leader when necessary.




- Perform reconciliations of assigned customer accounts to determine the vigente balances of their accounts receivable.
- Review and monitor the process of releasing customer orders and blocks, based on assigned credit limits, and manage reviews within a period of no more than 24 hours.
- Monitor, recommend, and participate in AR improvement processes.
- Execute the DOA for all authorizations of credit limits and order releases.
- Send customers' account statements periodically.
- Participate in teamwork activities across all functional areas of the company to improve OTC-related processes.
- Perform and manage dispute resolution with customers.
- Perform additional duties as required by the operation or management.
- Attend meetings proactively and schedule sessions for issue resolution.
- Support the stabilization of billing processes, including identifying opportunities to improve or automate billing.

_Secondary Responsibilities _
- Collaborate with Sales, PTP, Customer S

📌 OTC Analyst (Medellín)
🏢 Stanley Black & Decker
📍 Medellín