Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.
Key Responsibilities:
- Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
- Manage a portfolio of cross-functional initiatives,
surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs.
- Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
- Act as an influential member of a highly integrated team composed of both technical and non-technical members.
- Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
- Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
- Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations.
- Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making.
- Champion continuous im
📌 Senior Technical Program Manager (Bogotá)
🏢 Five9
📍 Bogotá