Full-Time
- Bogota, Colombia
- Job Description

At Continuum Integral Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our

can-do culture works together to make the ordinary exceptional.

Do you have a strong command and understanding of English language? Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets? Can you ACT BOLD.BE PASSIONATE with a problem-solving mindset? Can you BE ONE. HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY

Job Summary

We are hiring Customer Care, Intent Analyst (English) who will listen to clippings of live US call intents from customers calling into an IVR system. These customers will need to be routed to the appropriate workflow to meet and resolve their needs which may involve payments, complaints, changes,



and cancellations. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.

Position:This position requires one to work remote

Responsibilities:
- Analyze voice clippings of live customers and routing to them to the appropriate workflow, for their intent.
- Enter data & caller queries/concerns by inputting alphabetic/ numeric information into interface/database accurately.
- Understand the operating workflows in areas such as payments, complaints, changes, & cancellations
- Deliver on fast & accurate response times when analyzing customer intents and assigning to workflows.
- Achieve quality targets with respect to daily audits that meet service level agreements.
- Should be able to maintain decent performance against the defined Key Performance Indicator (KPI) such as Accuracy, Response Time, and Time out.

Additional Requirem

📌 Customer Service Agents (Bogotá)
🏢 Continuum Global Solutions
📍 Bogotá