Key Responsibilities:
Respond to customer inquiries, complaints, and feedback via Amazon messaging.
Troubleshoot and resolve issues related to products.
Document recurring issues and provide insights to internal teams.
Collaborate with other team members to escalate and resolve complex cases.
Maintain a high standard of written communication and professionalism.

Requirements:
Strong written English skills
Experience with e-commerce platforms, especially Amazon.
Detail-oriented with excellent problem-solving abilities.
Prior customer service or support experience is a plus.

Monday - Friday, 9:00am - 6:00pm or 10:00am-7:00pm

ON SITE, Milla de Oro, Poblado, Medellin.

Job Responsibilities:
- Handling 50 - 60 tickets per day
- Escalating technical issues through the ticketing system
- Coordinating with other departments to make sure customer issues are resolved
- Helping users navigate the website and their account

What we're looking for:
- You have strong written and verbal comprehension




- You're reliable and consistent
- You have a high degree of integrity and transparency
- You are highly organized but can be flexible to accommodate changes in a startup
- You're a self-starter who takes the initiative to learn on their own and go the extra mile
- You're a critical thinker who can problem solve on their own
- You have a high attention detail, both in your own work and in communication with others

Bonus if you have:
- Experience with customer support in a software company a plus
- Experience with Zendesk a plus

Tipo de puesto: Jornada completa, Indefinido

Pregunta(s) de postulación:
- Are you available and willing to work from the office on a daily basis?
- Do you have experience working with e-commerce platforms?
- What is your English level on a scale of 1 to 10?

Lugar de trabajo: Empleo presencial

📌 Amazon Support Specialist (Envigado)
🏢 RPM
📍 Envigado