Job Summary:
POS System Admin helps implementing new products, updates and technologies. It is also a part of the testing, support, maintenance and administration of new software builds. System administrators also updates the POS and back-office menus for end users.

Responsibilities:
- Administer and maintain POS, Online Ordering, Loyalty, and Back-Office / Inventory Management systems.
- Configure and maintain menu items, pricing, recipes, promotions, and loyalty programs.
- Ensure accurate inventory depletion, product costing, and data integrity across systems.
- Execute, test, and deploy database changes (items, pricing, functionality) to restaurant locations.
- Coordinate change distribution and provide tier-2/3 support for POS configuration issues.
- Collaborate with Operations, Marketing, Finance, and IT to support business
- Updates POS and back-office menus as requested.
- Applies requested changes to printers and video routing.




- Verifies that all proper troubleshooting steps are completed for each specific case and provides feedback to system administrators when the proper steps are not taken.
- Collaborates with the training team on best practices and changes to training materials.
- Adds and updates content to the knowledgebase regularly to ensure that information is handy for all support staff.
- POS troubleshooting
- Operating system support. Installation, upgrades, patching, backup and recovery.
- Network connectivity troubleshooting, routers, modems, OS firewall configuration and troubleshooting, port forwarding and routing, etc.
- Updates or create Knowledge Base Articles to ensure procedures for the service desk are correct.
- Act as a link between support and development teams, communicating issues and resolutions in both ways.
- Perform Incident and Request Queue Management for Focus Brands and assign the tickets as appropriate.
- Properly escalate unresolved queries to the next level of support
- Walk customers through a problem-solving process

📌 Pos Admin (Barranquilla)
🏢 Auxis
📍 Barranquilla