Customer Service Specialist (Assist Team)

What You’ll Do
- Handle frontline escalations from customers and provide timely and effective resolutions. - Assist agents with questions and issues, including troubleshooting product problems. - Collaborate with product managers, DC's, FSC managers and other departments internally to ensure customer satisfaction. - Utilize soft skills to handle escalated customers to resolution. - Utilize higher technical expertise on products to provide support to customers and agents. - Generate trainings and mentor agents as needed to improve knowledge and processes. - Communicate feedback effectively as needed to BPOs and other frontline agents.

Who You Are

Do you ever feel like you want to make a bigger impact beyond just doing your job well? At our company, we share this sentiment and believe in making a positive difference in the world. We understand your commitment to quality and support your continuous learning and development. You also have:
- At least 2 years of basic frontline customer service experience.




- Ability to handle frontline escalations in a timely and effective manner.
- Excellent communication and collaboration skills.
- High technical expertise on products.
- Ability to create training programs and mentor agents as required to enhance their knowledge and improve processes.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Detail-oriented and able to multitask effectively.
- We Don’t Just Build The World, We Build Innovative Technology Too._

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we wo

📌 Gts Specialist (Medellín)
🏢 Stanley Black & Decker
📍 Medellín