Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Senior Customer Technical Services Analyst

Operations & Technology Lead MCCA - Colombia
MCCA is a regulated entity and a Large Value Payment System (LVPS) operating in the Colombian market. This role is critical to ensuring the stability, efficiency, and reliability of our daily operations, leveraging technology to deliver secure, high quality service to both internal and external clients.

The Role
We are looking for a hands on, execution driven leader to head MCCA’s Operations and Technology function. This role requires strong operational discipline,



strategic thinking, and the ability to lead cross functional initiatives in a regulated, mission critical environment. You will be responsible for ensuring continuous operational excellence, regulatory compliance, and customer service, while driving improvements across systems, processes, and technology.

What You’ll Do
Strategy & Leadership
- Define, communicate, and monitor MCCA’s strategic planning (objectives, KPIs, programs, and initiatives), aligned with the parent company’s pillars.
- Lead and oversee the execution of the organizational strategy, ensuring measurable and timely outcomes.
- Define, execute, and monitor the budget for Operations and Technology.

Operations & Payments
- Ensure the continuous and correct operation of transaction authorization, clearing, and settlement processes among participants.
- Execute and oversee same day clearing and settlement processes.
- Perform proac

📌 Senior Customer Technical Services Analyst (Bogotá)
🏢 Mastercard
📍 Bogotá