OBJECTIVE

The role of the Operations Support Specialist is to perform operational tasks for the Cadex Operations team which include but may not be limited to 1st and 3rd Party business lines. This role will include but is not limited to investigating and processing payments, managing manual claims, and addressing support tickets and requests from clients and collectors.

PRIMARY JOB DUTIES
- Monitor Zendesk tickets to ensure timely, organized, and consistent responses to clients and collectors; manage all inbound communications, including escalations to clients for documentation, payment verification, and other requests
- Escalate requests to clients for documentation or confirmation of action to ensure all necessary information is obtained for thorough debtor account review and prompt collector response
- Assist the collections team by promptly providing relevant client-supplied information and maintaining accurate system records within the specified timeframe
- Process manual claims received from clients to ensure accurate entry and inclusion of all required documentation,



enabling prompt resolution

SECONDARY JOB DUTIES
- Process credit card payments for specified clients utilizing client systems
- Audit claim submissions to confirm proper data entry, file creation, and alignment with processing requirements
- Support clients using client specific systems as applicable for data feed download, document retrieval and payment verification and posting
- Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
- Continuously seeking opportunities for process improvement and propose ideas
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in Operations Support project work as required
- Act as backup to other members of the Operations Support Department
- Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER

📌 Operations Support Specialist Ii (Antioquia)
🏢 Cadex
📍 Antioquia