OBJECTIVE

PRIMARY JOB DUTIES
- Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
- Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
- Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
- Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations

SECONDARY JOB DUTIES
- If assigned,



prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
- Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
- Continuously seek opportunities for process improvement and propose ideas
- Perform general administrative support as needed, including data entry and documentation handling
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in Operation support project work as required
- Act as backup to other members of the Operations Support Department
- Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the empl

📌 Operations Support Specialist I (Antioquia)
🏢 Cadex
📍 Antioquia