What we Need
- EMEA and regularly collaborate with teams/ departments.
How We Work
As a Distress Passenger Agent, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
- Company-issued equipment
- Formal, hands-on training

Role Responsibilities
- Book hotel accommodations for Passengers
- Handle emergency relocations of Passengers that occur last minute
- Work closely and in sync with scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect Passengers
- Communicate with internal departments and management to resolve problems and expedite work
- Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors
- Effectively utilize all tools and technology to process, track and report transactions
- Source for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or when contracted hotels are Sold Out




- In case of only having non-compliant options, ensure AA approves the bookings and record it as evidence in ConneX “notes”
- Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA)
- Maintain an environment of positiveness, open and respectful communications and professional behavior. Report any incidents in a formal and professional way to the supervisor on shift and/or HR
- Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
- Supports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting
- Works on special projects and other duties as assigned

Qualifications & Skills
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and multitasking abilities
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📌 Distress Passenger Agent (Colombia)
🏢 Corpay
📍 Colombia