Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Integral Operations team and help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Laurel.ai Support Specialistto join their dynamic team.

Position Responsibiltiies:
- Accurately log all service requests, incidents, and inquiries in the IT service management platform, ensuring thorough documentation
- Identify issues requiring advanced technical expertise and escalate tickets to appropriate internal and external support teams, supplying complete background and documentation




- Ensure timely resolution of all tickets; follow up with users to confirm resolution, and formally close tickets upon completion
- Lead periodic training sessions to help users effectively utilize Laurel.ai and understand new features or updates
- Articulate user needs and feedback to support product improvements

Requirements:
- Customer service experience preferred; training experience is a plus
- Proven ability to work remotely and independently prioritize in a fast-paced environment
- Willingness to occasionally host trainings across different time zones
- Strong verbal and written communication skills
- Friendly, patient, and professional in all user interactions
- Collaborative, team-oriented mindset with openness to feedback
- Commitment to continuous learning and knowledge sharing
- Strong organizational, time-management, and planning skills
- Creative and resourceful problem-solver with a continuous improvement mindset

Why wo

📌 Aprio Colombia (Medellín)
🏢 Aprio
📍 Medellín